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Patient Advice

WE ENCOURAGE YOU TO REPORT YOUR CONCERNS

BCA - StoneCrest Center is a JCAHO accredited facility and as such, the quality of care and safety of our patients is the highest priority. Communication with patients and families about all aspects of their care, treatment or services is an important characteristic of a culture of safety. When patients know what to expect, they are more aware of possible errors and choices. Patients are an important source of information about potential adverse events and hazardous conditions. If an individual has any concerns about the patient care and safety within the hospital, that the hospital has not addressed, please contact us progressively as follows:

Compliance Hotline
(313) 245-0622

The Director of Nursing
Patricia Foster
(313) 245-0685

Detroit/Wayne Community Mental Health Agency
(313) 833-2500

Michigan Department of Community Health
(517) 373-3740

The Joint Commission’s Office of Quality Monitoring
complaint@jointcommission.org
1-800-994-6610